Refunds & Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in the original packaging.
Non-Returnable Item
Please note that Tree Mixed Media Art Journal Notebooks cannot be returned in the following circumstances:
- Custom or Personalized Notebooks: If the notebook was customized with specific designs, colors, or personal details at your request.
- Used Notebooks: If the journal has been written in, drawn on, or altered in any way.
- Damaged Due to Use: Any notebooks returned with damage not caused by delivery or a manufacturing defect.
To Complete Your Return
We require a receipt or proof of purchase to process your return. Please do not send the notebook back to the manufacturer.
Partial Refunds
In some cases, only partial refunds are granted (if applicable):
- Notebooks returned with obvious signs of use.
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Recheck your bank account.
- Contact your credit card company, as refunds may take some time to process.
- Contact your bank for further clarification.
If you’ve completed these steps and still haven’t received your refund, please contact us at .
Sale Items
Only regular-priced notebooks are eligible for refunds. Sale items are not refundable.
Exchanges
We only replace items if they are defective or damaged during delivery. If you need an exchange for the same product, please contact us at and mail your item to: .
Shipping Returns
To return your notebook, mail it to: .
Please Note:
- You are responsible for the shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
For returning high-value items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.
Need Help?
If you have any questions about our refunds and returns policy, please contact us at .